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Customer Care

Shipping

  • Most orders are processed and shipped within 48-72 hours of purchase. Due to the fact that we carry only a small inventory and our products are made-to-order, please keep in mind there will be rare instances where our shipments may become delayed. We will always notify the customer via email if this situation was to arise.
  • Orders placed on weekends or holidays will be processed on the next available business day.
  • Please note: All International orders may be subject to import taxes, customs duties and fees by the destination country. Payment of any duties and taxes is the responsibility of the recipient. We have no control over these charges and are not responsible for any reimbursement of custom fees or taxes.

 

Returns/Exchanges

  • In order to ensure a full refund or replacement, email us at admin@bohobalm.com with your order number and a brief description. We will review the email and notify you within 24 hours of approval. Once approved, we will contact you with mailing instructions. The customer is responsible for paying return shipping costs.
  • Products completely used or tampered with will not qualify for a refund and determination will be entirely at our discretion.
  • Returns without prior approval will not be accepted.
  • Returned products will never be resold.
  • We strive for consistency, but please note that our products are handmade¬†from completely natural products so scents and textures¬†may vary from order to order.

 

Medical Disclaimer

At Boho Balm, we believe we provide a 100% natural skin care product which is by nature non-irritating for the skin. However, please read the following disclaimer:

  • Content on our website is provided for general information purposes only and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease.
  • Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care.
  • Boho Balm is not liable for any individual reaction to any particular ingredient. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
  • Please consult a healthcare provider if you have any questions about a particular health condition.
  • Information on this website has not been evaluated or approved by TGA or FDA.

ABN: 17 498 343 837